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Subscriber Support

Subscription Support

Forgot Password

If you have forgotten your username and/or password and would like a copy emailed to you,
please enter your email address in the space provided and click on the “Submit Request” Button below.

Email Address:

Cancel Subscription

If you would like to cancel your account, please enter your username and password in the space provided and click on the “Cancel Membership” Button below. Please know that I appreciate your business and am sorry that the service did not meet your needs. Before you click Cancel, if there’s anything I can do to make the service more relevant to you, please use the contact form at the bottom of the page to let me know!”



Edit Account Info

If you would like to edit your account information, please enter your username and password in the space provided and click on the “Edit Account Information” below.



Can’t Log In

1. Be sure that the report you are trying to download is part of your service package.

2. The first time you log in, please type in your user name and password manually. Do not copy and paste. After that, your browser will remember the login and you will not need to re-enter it.

3. If you are still receiving error messages, there may be a stored cookie in your browser that is conflicting with your current login cookie. This happens occasionally, particularly if you have had a subscription in the past that expired. Go to your browser settings and find the setting to view all cookies. Then delete all cookies from Then return to the login screen and type in your login manually.

If you need additional assistance use the contact form below or call 561-839-3726. I am writing from my European base. It is 6 hours later here than US ET and 9 hours later than US PT. If you reach voicemail, please leave a detailed message speaking slowly and clearly. Include your name, email address spelled out clearly, and the reason for your call. I will respond by email or call within 24 hours.  For fastest response, please use the form below.

Some email services may block my emails, so its a good idea to whitelist the email address, the domain, and the ip address in your email client.

Thanks again! I look forward to serving you and hearing from you!


Have questions? Need help? Contact me! I’ll get back to you shortly. I normally respond within 12 hours. Check your spam or junk folder if you haven’t heard from me! Then whitelist my email address.  I’m in Europe, where it is 6 hours later than US Eastern and 9 hours later than US Pacific Time.

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